We will gladly exchange or refund your order, provided the merchandise is unused and you respond within fourteen days after receiving your order on full price items only. No refund is made on sale items expect in the event of the item being faulty . Shipping and handling fees are not refundable. To return an item, please ship it via insured mail, and be sure to fill out and enclose the bottom portion of your invoice.
Any exchanged or refunded item will be credited for the price at which the item was purchased. If you choose to exchange your item, any replacement item will be charged at the current price at the time of your exchange
After the initial year covered by our guarantee, we will gladly repair any MARLAFIJI or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.
If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. Cannot be applied to sale prices. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.
To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail . Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and/or replacement.
Att: Custom Care
1 Kings Cross Rd
2011 N.S.W Australia.